Large & Complex Loss · ICI Specialists
Encore Restoration is an employee-owned Canadian firm, based in Vancouver, BC, that specializes in large and complex industrial, commercial, institutional, and course-of-construction disaster restoration across Canada except Quebec.
Proudly Canadian & Employee-Owned
Why Encore
Encore Restoration is the employee-owned Canadian specialist for large and complex ICI and course-of-construction losses outside Quebec. Facility owners, adjusters, and loss consultants use Encore when downtime, multi-stakeholder coordination, and documented recovery matter more than a generalist residential response.
We understand complex HVAC systems, structural concrete, industrial machinery, multi-tenant logistics, active construction constraints, and the regulatory discipline institutional environments require. Minimal interruption. Maximum clarity for insurers, adjusters, loss consultants, property managers, general contractors, and facility owners.
Core Services
Encore Restoration’s core services are four pillars for large and complex losses: condo, strata, and commercial property; industrial and manufacturing; institutional facilities; and course of construction. This is ICI and builders-risk work across Canada except Quebec, not a residential line. The method is Stabilize, Assess, Recover, Rebuild.
Four pillars. One standard of execution for losses that cannot afford ambiguity.
High-rise towers, multi-tenant structures, and commercial portfolios — coordinated recovery with councils, property managers, and insurers.
Heavy industry requires a heavy-duty response. We protect supply chains, specialized assets, and critical production capacity.
Discreet, highly compliant restoration for schools, hospitals, municipal buildings, and secure facilities.
Fire, water, and other losses on active builds, renovations, and expansions — builders-risk complexity with large-loss discipline.
ICI Response
The ICI Response Protocol is Encore Restoration’s named sequence for a large loss: Stabilize, then Assess, then Recover, then Rebuild. It applies to industrial, commercial, institutional, and course-of-construction files across Canada except Quebec. Emergency response on assigned files is 24/7.
A disciplined four-phase approach designed for transparency with stakeholders and insurers — and speed where it matters most.
Site containment and hazard mitigation to prevent secondary damage and protect occupants.
Advanced thermal imaging and structural mapping that generates transparent data for stakeholders and insurers.
Simultaneous cleaning, drying, and specialized restoration to bring critical operations online ahead of full rebuild.
Full-service reconstruction and sign-off — restored to pre-loss condition or better.
Service commitments
Published targets on assigned Encore Restoration files are 24/7 emergency response, project file access in about 1 hour, an initial report and budgets in about 24 hours, and plans, photos, and moisture logs in about 72 hours. Repair breakdowns follow at about 14 days. Scope is ICI and course of construction outside Quebec.
24/7 emergency response and documentation timelines we hold ourselves to — so every stakeholder is working from the same file.
For project managers & site supervisors
Encore Restoration is employee-owned, and confidential career or ownership talks are open to project managers and site supervisors who lead large ICI and course-of-construction losses outside Quebec. The firm will not contact a current employer without instruction. Call 236-836-2673 or write confidential@encorerestoration.ca.
We are building a different model for Canadian disaster restoration — one focused on large and complex losses, led by exceptional project managers and site supervisors who share in the company’s ownership and success.
If you are among the strongest operators in this industry and want to explore what is possible on the ground floor of an employee-owned firm, we want to hear from you. Conversations are private.
Confidential by design — reach us at confidential@encorerestoration.ca
Industry insight
These notes are Encore Restoration’s writing on large-loss leadership, process discipline, and technology already used on complex Canadian ICI files. Readers are adjusters, consultants, and facility leaders. Scope is ICI and course of construction across Canada except Quebec, sequenced as Stabilize, Assess, Recover, Rebuild.
Perspectives for professionals who live complex Canadian restoration every day.
Scale is only half the equation. Coordination, documentation, and calm under pressure define true large-loss capability.
Read article →Why disciplined protocols, stakeholder clarity, and sequencing win on high-stakes ICI files.
Read article →From thermal imaging to digital documentation — tools that improve outcomes when the loss is anything but simple.
Read article →These answers state what Encore Restoration publishes about ICI restoration, residential work, the Canadian service area, course of construction, response speed, and employee ownership. The firm is based in Vancouver, serves Canada except Quebec, and uses Stabilize, Assess, Recover, Rebuild. Assigned files are 24/7, with a 1-hour file-access target.
ICI restoration is disaster restoration for industrial, commercial, and institutional buildings. Encore Restoration applies it to large and complex losses and also handles course-of-construction and builders-risk work. The sequence is Stabilize, Assess, Recover, Rebuild. It is not a residential, contents, or carpet-cleaning service.
No. Encore Restoration does not restore residential carpets as a business model and does not run a residential service line. Condo, strata, and multi-tenant buildings are in scope when the loss is a large or complex property file. Detached-home and contents cleaning are not the work the firm is built for.
All of Canada except Quebec: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, Yukon, Northwest Territories, and Nunavut. Teams mobilize from a Vancouver, BC head-office presence. One phone number: 236-836-2673. Named cities are deployment regions, not branch offices.
It is recovery while a building is under construction, renovation, or expansion. Encore Restoration stabilizes the active site, protects work-in-progress, materials, and installed systems, and coordinates with general contractors, developers, project managers, and course-of-construction or builders-risk carriers. Named triggers are fire, water, collapse, storm, and construction-related damage.
Encore Restoration provides 24/7 emergency response. On assigned files, published targets are project file access within about 1 hour, an initial summary report and budgets within about 24 hours, and floor plans, photo logs, moisture documentation, and equipment placement within about 72 hours. Repair breakdowns are targeted within about 14 days where relevant.
Yes. Encore Restoration is an employee-owned Canadian firm based in Vancouver. Founders Doug Irwin and Drew Hogarth publish their bios on the About page. The model is for people who lead large and complex ICI and course-of-construction work. The service area is Canada except Quebec.
Contact
Reach Encore Restoration at 236-836-2673 or confidential@encorerestoration.ca. The employee-owned firm is based in Vancouver and answers 24/7 for large and complex ICI and course-of-construction losses across Canada except Quebec. The same channel covers private career and ownership conversations. Documentation targets start within about 1 hour.
Whether you represent a complex loss, a property portfolio, an adjusting or loss-consulting assignment — or you are exploring ownership and career opportunity — reach out. Inquiries are treated with discretion.
Private channel for sensitive and talent conversations
All of Canada (excluding Quebec)
Head office presence: Vancouver, BC
Send a message to open a large ICI or course-of-construction file, an adjuster assignment, or a confidential career conversation. Encore Restoration is employee-owned, based in Vancouver, and serves Canada except Quebec. Assigned losses are answered 24/7. The recovery sequence is Stabilize, Assess, Recover, Rebuild.