A water or fire loss in a tower is not a house call with more units. The building has a strata or condo council, a property manager, people still living there, and common property that more than one party has to approve. Treat it like a detached home and the file stalls in the corridor.
Encore takes these as commercial files when the loss is large or complex. Detached homes, contents cleaning, and carpet cleaning are a different business.
One file, several clocks
The council wants the building protected and the owners told what is happening. The property manager wants access, notices, and a crew that does not create a second problem in the hallway. The insurer wants a scope that matches what is actually wet, smoked, or structurally affected.
Those are different questions. They belong on one file: stabilize the building, see what is damaged, dry and clean what can be saved, then rebuild what cannot.
What usually slows the job
- Drying in a lobby, parkade, or corridor that blocks the way residents get in and out
- Suite access that nobody arranged
- A scope that mixes common property and unit interiors without saying which is which
- Repairs that ignore a fire separation or the building envelope
More equipment does not fix that. Someone has to know who can approve the next step.
What this is not
A single-family house, a contents pack-out as the business, or a carpet-cleaning call is outside this work. A strata or other multi-tenant building is in scope when the loss is a property file.